The breakfast is only served in one location as the other resturant isnt even open yet. The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! Last minute changes I guess. I callBack I just told you we closed at 10. Click. Lots of games, lots of rides, lots to do. Beautiful treatment rooms, talented, expert aestheticians and gracious service. We bought the package deal and everyone got a pass. Seriously? Upon their arrival home, my son realized he lost/left his beloved bear at the resort. We go above and beyond to ensure this common goal is met. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Clearly the guest are unloading as quickly as possible. Waterpark passes are included with an overnight stay. We cant hear all the kiddos running round above which is a win in our book. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Click? The staff is generally clueless, unfriendly and useless. Needless to say, we WILL NOT be returning to this resort. The pool is huge! She never did anything that would need a pass. We are so grateful they took the extra time to look for the bear. However, there is plenty to do for all ages. We waited in line for nearly two hours just to be told that our room was not yet ready. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. No chairs outside. When one thinks of themed family friendly resorts what comes to mind? Spring 2023 Round Rock Pop Up Art Show Dates Announced; They have the bare minimum if that of handicap parking places. They just wouldnt have understood. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. If you want some sort of paper trail or invoice, you must ask for it. The fast food bowling joint is $9 to $25 a meal as well and gross. We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. Water park- Overall awesome. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. There is a Starbucks, Ice Cream Shop and a full market open all day. There is a Starbucks, Ice Cream Shop and a full market open all day. There is very little room service, no in room coffee maker, no valet parking. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Water park had variety of slides for all thrill levels. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We bought the package deal and everyone got a pass. Payments made by partners impact the order of prices displayed. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. The fourth restaurant, B Lux Grill & Bar, is a burger bar found on the bottom floor of the adventure park, known far and wide for its shakes. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. There was usually long lines for the Zip Line attraction. Beds were very comfortable (soft). Or a $500 glass of wine? Needless to say we skipped booking one. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. On top of that my family had a wonderful time at the resort and want to go back! A half-buried ruin - a huge wreck of stones There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Last minute changes I guess. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. 3.3 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Wingate by Wyndham Round Rock Hotel & Conference Center View Hotel 1,183 reviews 3.4 milesfrom Kalahari Resorts & Conventions - Round Rock Free Wifi Free parking Breakfast included Quality Inn & Suites Round Rock View Hotel 470 reviews We enjoyed the pool so much. There are service gaps noted by other reviews that do need improvement. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Paris. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. The master was spacious and the bed was quite comfortable. If there are no adults allowed on certain slides, have it stated. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. Schernbrueker Gorge of The Hundred Falls, Orange River, A selection of photos from the expedition, Learn how and when to remove this template message, https://en.wikipedia.org/w/index.php?title=Lost_City_of_the_Kalahari&oldid=1132098079, This page was last edited on 7 January 2023, at 07:04. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. LOTS OF WALKING! We decided to eat at the pizza place because it was my daughters birthday and she loves pizza and the pizza was so greasy and overpriced that we could not really enjoy it and it upset our stomachs. They open at different times. Lots of games, lots of rides, lots to do. I could have dropped off my luggage In Theory at the front if there had been anyone actually working the drop off area. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Prices are the average nightly price provided by our partners and may not include all taxes and fees. It's like a Vegas for kids. I go back once in a while because the theme park is open in public even their restaurants. But every F&B on the resort is over priced. The employees working the Porte Cochere need major improvements. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. So if you are sensitive to that, be sure to ask for a room at the end. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. The quality of prizes is elevated!!! I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. The gym is very well equipped. Their ropes course is even bigger. So at least I knew they were some where close by. They even off cabanas with the personal pools!4. A very oily & not so tasty medium pizza at Sortinos was $26!! The bathrooms were also very gross by the end of the day as well. Harassing guest to move their cars needs to stop. Phone Numbers. Who is monitoring guest coming and going? Food had zero flavor. Yesterday half the slides were closed. Outdoor pools should be heated and open. We can't thank Xian and the staff enough. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We had the 2 bedroom family suite. Overall: Lots to do as a family! We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. And deafening. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. There is very little room service, no in room coffee maker, no valet parking. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. Now, we knew the food was $$$$. 3. There are employees just moving around at snail pace. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. Regular check in is 4pm. The indoor water park and Tom Fooleries was a great experience. Perfect for us. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. If youre smart, you will save your money and stay elsewhere.More. Ice cream parlor and candy shop- $7 for 1/4lb of candy. We closed at 10. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Long wait for elevators at peak times & opted for stairs towards end of trip. Arcade is very cool but the games are lacking. Be sure to pack a separate Waterpark-specific bag to make changing easy. It's worth it.but will be taking out a second mortgage for the next round! We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. We can't thank Xian and the staff enough. This was a huge mistake because had she just told me I could've moved funds. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. For a kids focused space connected to the arcade, imo, thats just asinine. Kids enjoyed the water park and Tom Foolery. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Over and over this was witnessed. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Updated: Nov 12, 2021 / 05:56 PM CST. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Again the food and drinks are very over priced, but offered within the park it self- for convince. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. The rooms are spacious & comfortable. B-Lux was decent. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. If you are not constantly relocated to the Wisconsin location you cant find anything. Ok cool No biggie I love standing. And deafening. With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Georgetown and Round Rock have great local options. Definitely a place to be. Spent hours in there. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Group Sales General 512-651-1000, Press 3. Same with checkout. Cabana rentals very pricey during summer upwards of $400+ at water park. Please see our partners for more details. It was super crowded!! Payments made by partners impact the order of prices displayed. Last minute changes I guess. Nope cant order because no one answers phone. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Needless to say, we WILL NOT be returning to this resort. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. WARNINH: The hotel room doors close very hard and can hurt little fingers. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Nope. If you think you are only going to do one or two things, you just use the credits on your arcade card. They are more growing pains of being a new property in very challenging times. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Kalahari offers 200,000 sq. Again, just not going to work out in such a Foodie location. My gosh the place is so beautiful! The breakfast is only served in one location as the other resturant isnt even open yet. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. more. Checkout is automatic, but can enjoy all activities till 3pm. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. $7 for a domestic beer. We were able to do everything and everyone had a blast. Ice cream parlor and candy shop- $7 for 1/4lb of candy. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. Xian, went above and beyond to help locate it and return it to my son. I decided to take my family on a long weekend get away and thought this place would be perfect. That was a mistake. Not the best job in keeping out noise from the corridor. But you don't actually need any sort of pass to enjoy Tom Foolery. At all. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. This as a first impression with no formal greeting was very off putting. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Absolutely disgusting! Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. They send a text to you when your room is ready after 4:00 PM. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. Yesterday half the slides were closed. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. A. J. Clement researched the story in 1964 and advanced a new theory. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! We were told our rooms would be close and on the third floor. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Valet parking was full which was fine I can cope with that. Go to Gaylord, Wolf lodge, moody gardens. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Nope. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. That store is way better than any Chuck-E-Cheese or D&B! I then visit front desk In person and manage to order a pizza. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. SO MUCH for littles to do! We had the 2 bedroom family suite. It must be asked for. I ask for manager. 2. more. Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Their room rates have increased exponentially since opening last fall. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. All is not urban sprawl, however: the region is also known for its natural . We were told our rooms would be close and on the third floor. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Over the top amenities and decoration? We are so grateful they took the extra time to look for the bear. Dont waste your money on poorly ran sub par experience. Tripadvisor performs checks on reviews. Food: Resort food is meh and very expensive. Again, just not going to work out in such a Foodie location. Review tags are currently only available for English language reviews. Keep in mind I booked online weeks in advance. Staff didnt feel it important to post this anywhere. The bed was made up with 2 top sheets in lieu of a duvet. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Up close beautiful. Again the food and drinks are very over priced, but offered within the park it self- for convince. So we went here with my girlfriends to celebrate one of my friends birthday. Thats logical. But you don't actually need any sort of pass to enjoy Tom Foolery. Next time I am going to look into renting a cabana. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. My family and I are currently staying at this location. Enough about the food. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Blackout curtains work well- which is important to me! Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. 3. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Beautiful! I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Not many actual games. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. The facility is new and very nice with the safari theme. My child Is hungry and this is one inconvenience too many. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. The service issues will eventually work themselves out. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. Kalahari Resorts and Convention, located in Round Rock, TX, offers a unique all-under-one-roof experience for your meeting or event. One of the coloda beverages is $35. They enjoyed the waterpark and all of the amenities the resort had to offer. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? 40 tickets to ride the roller coast, etc. Food had zero flavor. We cant hear all the kiddos running round above which is a win in our book. Some F&B outlets don't offer fountain, some do. Seriously? They crisscrossed the desert area in the direction of Farini. So if you are sensitive to that, be sure to ask for a room at the end. Not the best job in keeping out noise from the corridor. I smiled and just dealt with it. The grand scale from the outside is huge. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. They have a restaurant inside the water park and a bar for adults. Luckily Melissa was able to help and gave us an awesome experience. Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Nothing is Coca-Cola or fresh brewed tea (hard pass!). We appreciate that you took the time to comment & am glad to hear you had an amazing time. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. No blankets or towels available to sit on. Water park- Overall awesome. Its also blissfully quiet on our floor. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. The rooms are fine. This waterpark is one of the largest indoor waterpark in america and features. This as a first impression with no formal greeting was very off putting. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. This as a first impression with no formal greeting was very off putting. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Its 70* out today so idk what the truth was. Nope. However, its cold, unfriendly. The quality of prizes is elevated!!! This is the version of our website addressed to speakers of English in the United States. There are employees just moving around at snail pace. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. But all other restaurants didn't open till 11pm. Clearly the guest are unloading as quickly as possible. Buy my 74 yr old mother didn't need one in the end. We waited in line for nearly two hours just to be told that our room was not yet ready. Overall: Lots to do as a family! $7 for a domestic beer. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. There are service gaps noted by other reviews that do need improvement. Do not put yourself through this. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. The fire was burning at 3939 E. Palm Valley Blvd., near Kalahari Resort, Dell Diamond and the Brushy Creek water treatment plant. I can support that! Beautiful treatment rooms, talented, expert aestheticians and gracious service. Its $21 a person! This place is beyond amazing! Its $21 a person! Kalahari Round Rock Water Park was a fun escape from the Texas cold! They have considered all things from babies to teenagers. I would not pay for this again. Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. Or a $500 glass of wine? Regular check in is 4pm. Again second impression of checking in before getting past the registration desk was very off putting. 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