Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. WebContact us | Thames Water Top of main content How can we help? WikiJob 2007-2023. This company is appalling. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% They are very supportive. The process took 3 weeks. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." May you tell me is there any negative experience you encountered? Through Microsoft team for 45 minutes with two interviewer. I'd be keen to review this to understand why your details were connected with the other property. Do you know what this job is doing and your responsibility? What candidates say about the interview process at Thames Water. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. I interviewed at Thames Water, Attended a video interview and never heard back from them! List examples of when you have had to meet simultaneous deadlines. b) Tick the box
It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Your last position is XXXmay you tell me more about this role? I interviewed at Thames Water in Jul 2022. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Working Culture. An absolute shambles of a company to even attempt to get a job for. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. An absolute shambles of a company to even attempt to get a job for. Work Life Balance. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. However, you can be one step ahead by reading more. Presentation: Two stage process and introductory call. Then, after passing those tests, you're invited for an interview. All products and services featured are independently selected by WikiJob. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Through Microsoft team for 45 minutes with two interviewer. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. All rights reserved. If I could give no star I would . They told me to continue paying the full amount until then. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Hi, thanks for taking the time to leave a review. What is your salary expectation for this role? Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. The process took 4 weeks. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. It believes in hiring based on passion, personality and inclusivity. 2023 Trustpilot, Inc. All rights reserved. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. The start date will be xxxxx, is it ok for you? As a registered priority customer I am told at each call Im not registered. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. I have never in my life had screening so in depth. Have you undergone the assessment center yet? Any response may be made by phone or by writing. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Do you have National Insurance No.? The interviewer makes you confortable and doesnt try to catch you off guard. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Was interview at the sewage works in east London. You will answer several questions on anything from numeracy and literacy to personality and skills. How do I make them stop? Hi, I'm sorry you've had a recurring problem with your drain blocking. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Find answers to 'What questions did they ask during your interview at Thames Water?' It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Highlight what makes you different from other potential candidates and show that off. Over zoom , interviews are fine until you get to the screening. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. They appear to have a non-existent specialist team, who always no show. Any further Q? The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. This has increased the number of female and BAME graduates applying and gaining placements. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Roleplay. Seemed less about professionalism, more about level-headedness. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. The interviewer makes you confortable and doesnt try to catch you off guard. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. They even have the gall to say they are increasing their charges?. The process took 3 weeks. I have never in my life had screening so in depth. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I asked today to speak to a manager and the operator cut the call. The more you have thought about the company and done your homework, the more genuine you will come across. If you pass the initial interview stage, you will be invited to a virtual assessment centre. The 1-1 session went super quick and the managers were nice. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. 2. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. how would you communicate to change situation ? Do you have any commitment to avoid you from the working shift? At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. Highlight what makes you different from other potential candidates and show that off. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 3 weeks. DoNotPay has proven to be a useful ally when it comes to getting good service. Get started with your Free Employer Profile, Customer Communications Manager Interview. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. I had no idea TW were this bad! c) further interview Q
Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Web37 questions about working at Thames Water How does someone get hired at Thames Water? I applied through other source. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. I interviewed at Thames Water. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Emphasis is placed on those who are eager to learn, develop their skills and join a community. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Career Motivation & Career Goals until you get to the assessment centre, each step of the and. 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