I'm still waiting. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. By accessing the main site, a tourist can obtain a refund from Thai Airways. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Fill out the form, and within 20 business days, you will get your refund. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. I'm still waiting. . When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. As I've noted before . He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. And it should have passed the funds or a refund along to you without delay. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This category only includes cookies that ensures basic functionalities and security features of the website. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. It's more the lack of communication which irritates. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. On flights departing from Europe, you may also have a right to compensation (more on this below). Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. You can raise a refund request online by visiting the official website of Thai Airways. From. I would not be surprised if TA didn't make it out of bankruptcy. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. The fare difference is paid by the passenger. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. He commenced working with the Thai Examiner News Desk in May 2018. The airline has seen a better recovery than it expected, largely in part due to cargo services. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. Denied boarding use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Didnt receive an activation email? Promotion Code. You can now search for the return form on the site. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. Why would anyone in their right mind have faith in the. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. On Thai Airways, partial reversals are not possible. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. All rights reserved. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. In light of the cancellation policy, it is now easy to reverse a plane ticket. After following the cancellation, you can click on the raise a refund request. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. 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Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. It was booked through Jetabroad, they don't seem to have any care or influence. I have been through the most torturous process, including two-hour waits on hold. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. THAI operating direct services between New Zealand and Thailand Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? We can't and won't accept accountability for their acts. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. Several flights on THAIs flight map have been forced to cancel. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. You also have the option to opt-out of these cookies. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. I read about a lot of people being offered travel vouchers in response to this and the same applied to me. Reversals can occur for a variety of reasons. But today theyre averaging 17,554. This occurs regularly due to bad weather circumstances. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. This policy rule applies to all sorts of fares. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. Thai Airways now has a cash flow of around 20 billion baht. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. I have waited more than a year. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. A representative can then access this data. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. BOOK TIMETABLE Additional Services Return One - Way From To Returning : If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. THAI Airways. A flier can request cancellation through the airlines social media profiles. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free A representative may inquire about the reason for your calling. Due to Covid TA cancelled these flights in July. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. By clicking Accept, you consent to the use of ALL the cookies. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines flights by. The family back in mid-December and the same applied to me seen a better than. Benefit certain passengers who are experiencing health problems comparable to those induced by the issuing airlines call this confirmed... 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