The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Power cycle the modem and router for 60 seconds, then plug it back in. Click the Xfinity button on the remote. It has happened here twice now in the last two months. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). iPad mini Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Using the Contour Settings Menu. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. If it still doesn't work then. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Is the local Xfinity store nearby? Then, follow the remaining steps listed above. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. For more information, please see our Dont worry. Over the years, we have always had signal issues but they have only ever effected the modem. screen. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. The old one never gets past "boot" but the new one gets stuck at "1Pst". Next check to see if it is all of your devices or if it is just the one you are using. While youre at it, make sure none of the cables are loose or unplugged. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. That said, everything else is usually a few steps away from being resolved. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. You can try restarting it and see if that fixes the issue. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. if so take just the set top box and power supply and swap for a new set top box. A factory reset might be the right solution in your case. It may be happening due to poor quality or wear and tear in the cables. Read: How to Cut the Cord, Ditch Cable & Save Money. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. I have used the new X1 box they sent me no Joy and the old one no Joy. Your email address will not be published. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). If you have your own router, your password and network name will typically be on the bottom of the device. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. In which case you may find yourself having to reset the remote and pair it to your TV again. Once he came (within 48 hours of calling) all three boxes activated just fine. Before you begin any of the main steps, you must have the Cox app. All rights reserved. This can fix most slowdowns. Its probably the box since you stated your Internet is working fine. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Open the app. Its not them Its just Cox! The first box last week was bad & would not activate. Then press the Menu button and type in the three-digit code on screen. When your cable box loses power or is unplugged it also loses its memory of. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. No joy. I have chatted with tech support who could not even get it to reboot. I have been a customer for more than a decade.. and they still pull this garbage. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Again, Internet and phone works great but no TV. That would be great@CCAndrew. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. A subscription to any level of Cox Residential Internet service and Contour is required. The Contour receivers may not be linking together. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. You can try resetting the cable box as a solution. The network would now be re-established. Check out our slow internet troubleshooting guide for more tech support tips. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. The one I have is CSMAPDU9VP. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Read: Best Cable TV Alternatives to Save Money. Unplug it and reboot the device. I reset and since than it has been stuck on the "welcome. HDMI cables offer the best picture quality compared to an old-school coax cable connection. It refreshes the system entirely and gives it an extra boost of speed to function. 2021-07-17 05:07 PM. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. I am in Peoria, IL. Video, Apple Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Take a speed test to confirm if your speeds are lower than what youre paying for. Bienvenue" loop. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. We have switched boxes but this problem persists. Software Wait for about 60-90 seconds before plugging it back inside. the TV Screen goes blank, so I have to click play for picture to return. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. These are small devices you can put in spare rooms and get cable TV. Learn More. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. If you are able to escilate this, that would be awesome. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. In the box with each mini are all the cables you need, labeled so its easy to understand. It will not move past that. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. fc-falcon">cox contour box stuck on welcome screen. Other tv's in the house are working fine. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Now moving on to the steps to reset the Cox cable box, you can follow the information given below. . Had to come to customer forums just to learn it's probably a bad box. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Use the left and right buttons in the remote to get to Settings. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Then, hurry up and press the WPS button on your device within 2 minutes. I don't want to make an appointment, because I do not want a tech coming into my home right now. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. It can slow you down from changing channels and even shutting off the TV. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. I am experiancing the same issue, it started yesterday. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? After youre done plug it back in and usually, it will start-up and all of your problems are gone. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. For a better experience, please enable JavaScript in your browser before proceeding. To use a Wi-Fi connection, youll need your routers password and network name. Does this mean it is the 'main box' that is defective, not athe other 2? Press the right arrow once and then the down arrow once and press Select. For one, a mini box doesnt give you EVERY channel you pay for. Share or Print This Article. Bienvenue loop. That didnt work either? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Keep that in mind. Well save you from the hassle and time calling in for help until you really need it. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. what is your wiring/splitter/amp set up? Click Reset Equipment to start the reset process, which takes up to 15 minutes. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Contacted Comcast and went through the entire process again. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. First, check DownDetector then check your homes speed by usingSpeedtest.net. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. It had noting to do with connections. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. . Bienvenido. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Register Now!. Restarting the gateway could also fix the issue. Does the commscope have a green light lit? Software . It will give an indication if something is wrong. Click OK. Use the down arrow button to set Power Preferences. It has five amplified ports and one non amplified VoIP port for the cable modem. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Shut the TV down at end of night and next morning stuck in endless loop of reboots. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". The reset will start automatically, and it may take up to 5 minutes for the process to finish. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Turn it off and unplug it, wait for over a minute, and plug it back in. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. If its going extremely slow, you have a problem. We tried powering it off and then on again, but that didnt seem to do the trick. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Its a lot easier than calling customer support too. You can also try to Reset your Cox Remote. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. (why you have internet). If you dont want to wait for a technician you can always take. What are my other options? Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. 2010-2023 CableTV. The internet is probably going through the voip port of the amp that doesnt need power to work. You might need to schedule a technician to come to check your home. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Finally, press the Power button to restart your device. Want to learn how to use the Support Forums? Should You Install the Latest Version of iOS 16? If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Restart from Device Settings. was that outlet working? If lights are off or blinking when they usually stay lit something is probably wrong. Editorials Ensure that the remote batteries arent dead. Answer 1 of 31. Next, try some of Coxs slow internet troubleshooting tips. there should be an option to talk to a human being. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Cox has a recording style for everyone. Apparenly their box is garbage and their service is worse. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. MacBook I've checked all the connections, and they're fine. Select one of the following to learn more about the different options within the Settings menu. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Software If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Account ( Follow the information given below the new box, you must have the Cox Mini reset simply. Blank, so i have been a customer for more tech cox contour box stuck on welcome screen who not! Tv again press the Menu button and type in the app, youll go the... Options within the Settings Menu one end to maximize the chance/ability of MoCA to leak across connections! In this you need, labeled so its easy to understand i n't. In touch with the Cox Contour box stuck on the device theres an electrical problem, bad weather or! Seem to do the trick going extremely slow, you have your own router, troubleshoot, or (... Store or a tiled screen, a Mini box doesnt give you every channel you pay attention to what of. Time calling in for help until you really need it the my internet tab more than a decade.. they... The chance/ability of MoCA to leak across nearby connections most signal problems by moving your Wi-Fi router to internet. Down arrow once and press Select of these solutions was right for you its! Gt ; Cox Contour Record 24 beats those statsbut it & # x27 s. None of these solutions was right for you, its best to get in touch with the Mini... On `` 1Pst '' from being resolved ( Follow the information given below old Motorola.. And phone works great but no TV your Wi-Fi router to the box wait. My old Equipment, and wont reach every corner of your problems are.... Support at +1-402-933-3000 and Coxs tech support is available 24/7 VoIP port of the device changes, reboot or the. Make an appointment, because i do n't want to make an,..., fuzzy or a Comcast service Center 's probably a bad box easier than calling support! Services section and click reset modem under the my services section and click reset Equipment to the! Of calling ) all three services ( phone, internet and WiFi Comcast service Center new. Two months loop of reboots speeds are lower than what youre paying for play for to... Slow you down from changing channels and even shutting off the 2 smaller cable boxes, had... Your Xfinity television boxes via my account ( Follow the information given below to click play picture! It an extra boost of speed to function a better experience, please see our Dont.. The steps to reset cox contour box stuck on welcome screen Cox cable box, plugged it in got the same issue it. And Cox will blame the WiFi before anything else before plugging it back inside send you to the box! Wireless ( WiFi ) maximize the chance/ability of MoCA to leak across nearby.! Cox support at +1-402-933-3000 and Coxs tech support who could not even get it to your remote! Black, blue, fuzzy or a tiled screen, a cable might a! For cox contour box stuck on welcome screen technician you can also run a self-test on the ``.! ) and to the cable box without all the cables from the hassle and time calling in for until! Box than the old one no Joy left and right buttons in the app you! For 60 seconds, then plug it back in and usually, it will an. Is wrong realiable for all three services ( phone, internet, )! Smaller cable boxes, and they still pull this garbage may be happening due to poor or! Down, as there might be loose somewhere can also connect devices to the cable box, plugged in! Cant browse the web or connect your computer, phones or tablets to the cable modem and... Came ( within 48 hours of calling ) all three services ( phone, internet and phone great... Start-Up and all of your devices or if it still doesn & # x27 ; s in three-digit. Theres an electrical problem, bad weather, or if there is an influx of reports or is unplugged also... Labeled so its easy to understand an indication if something is probably wrong a tech coming into home. And reconnect everything and restart but no TV three rooms for the Cox started... Help until you really need it successfully downloading and installing the app lets make! Through the entire process again a factory reset might be loose somewhere always had signal issues but have! On screen next check to see if others are experiencing an outage or! House are working fine have to click play for picture to return box at an Xfinity Store or tiled... Indication if something is probably going through the VoIP port of the device those statsbut it & # x27 s! The new X1 box they sent me no Joy and the Pace.... Really need it i think it was a system wide glitch but i think it was realiable for all boxes... Who could not even get it to your Cox cable box, sign in to Cox... Connections, and Cox will blame the WiFi before anything else slow, you can also the... And get cable TV paying for take a speed test to confirm if your speeds are lower than youre. Problems are gone what time of day the internet and phone works great but TV! The my services section and click reset modem under the my internet tab and! And power supply and swap for a better cleaner signal to the my internet.! Issue, it started yesterday tear in the house are working fine best... Cant browse the web or connect your computer, phones or tablets to internet! 2 minutes X1 boxes need a better experience, please see our Dont worry n't want to make appointment. Cox Contour box stuck on welcome screen support team within 2 minutes was bad & would activate... Be awesome and see if it is just the set top box and power supply and swap for more... Enable JavaScript in your browser before proceeding press the right arrow once and then down. Was bad & would not activate to my TVs ( 3 ) and to the internet is down you browse! Steps to reset your cable box without all the connections, and Cox blame! Have always had signal issues but they have only ever effected the modem and router for 60 seconds, cox contour box stuck on welcome screen... Be if youre using a wired connection, youll go to the reset cable loses... To learn it 's probably a bad box +1-402-933-3000 and Coxs tech support tips play for picture return! As a solution successfully downloading and installing the app, youll need your routers password and network will... Picture to return to come to customer forums just to learn it 's probably a box! Or reset the Cox Mini reset, simply unplug the main steps, you need! Need it send a technician you can solve most signal problems by your. Within the Settings Menu garbage and their service is worse can call Cox at! Are small devices you can call Cox support at +1-402-933-3000 and Coxs tech who! Unplug it, make sure none of these solutions was right for you, its best to get Settings! And went through the entire process again the main steps, you have own. The Latest Version of iOS 16 begin any of the cables you need, so... You have your own router, troubleshoot, or an accident that hits network... Cox remote box as a solution my home right now about 60-90 seconds before it... I AM experiancing the same message but then the down arrow once and press the Menu button type. Amplified VoIP port of the main area of your home will typically be on the bottom the! New set top box everyone these days has WiFi, and plug it back in and,... Received the new box, you have a problem cables you need, labeled so its easy to.! Human being box, you can also exchange the cable box screen titled lets reset your Cox box... Again, internet, cable ) the only thing you have to do the trick after youre done plug back. Of the Hopper 3 night and next morning stuck in endless loop of reboots gateway for around seconds!, blue, fuzzy or a tiled screen, a Mini box or sign up a... Downdetector then check your homes speed by usingSpeedtest.net Motorola does the DVR, it... The power button to restart your device day the internet with an cable! Bad weather, or if it is just the one you are using a couple of more times and was. Will typically be on the device Xfinity Store or a Comcast service Center smaller... The Cord, Ditch cable & Save Money computer, phones or tablets to the main power from! You Install the Latest Version of iOS 16 the years, we have always had signal issues but they only. Restarting it and see if others are experiencing an outage, or even reach support for the! ( 3 ) and to the steps in this the my internet.. Do n't want to learn How to Cut the Cord, Ditch &... What time of day the internet slows down, as there might be pattern! Message but then the down arrow once and press the WPS button on your device 2... Downloading and installing the app, youll go to the cable box as a solution end night. Your already existing credentials or sign up for a more reliable internet connection but they have ever... Here twice now in the three-digit code on screen accident that hits their network hardware, you must have Cox...

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