When you cancel your service with the company, make sure you ship back the machine immediately. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Fee for late or no return: Up to $200. If you're moving, your current provider may be available at your new address. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. Be sure to compare all plans and providers to find the best internet service for your needs. phone You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Find a Cox store. When you drop off your equipment, keep your return receipt or tracking number. This website is using a security service to protect itself from online attacks. A FedEx customer uses the FedEx Mobile app to track a package. Equipment return: By mail within 30 days of canceling. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. . Well, it's your lucky day. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Please choose your exact address in the list below, or skip and continue to order. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. When we say we're here for you, we mean it. Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. Both parties can decide how to deal with it, which could be refund, replacement or repair. However, in some cases, the agency may also want to take the machine back. We present information collected independently from official provider websites. Astound Broadband may not be available at your address yet. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. In that case, you can put your device in any local recycling center. Attach one return label per box and be sure to remove or cover any old shipping labels. The equipment had not been picked up nor had I received boxes to return my equipment. Optimum does not use email to provide customer support. finder and visit a store in your area to return the items in person. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. There are many reasons for you to return the equipment back to the company. The FedEx Mobile app does all that and more. There are five steps you'll need to follow: 1. Like with AT&T, canceling online is probably reserved for DSL customers only. 2-Year Price. The exact amount of your ETF will depend on the number of remaining months in your contract. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. Set up new service. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Don't let it have that satisfaction. Our mission is to educate consumers on cable & internet and home services. Fee for late or no return: Varies. As with any customer service line, you can expect to be on hold for a bit. So, consider this timeline and action your cancellation request accordingly. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Did you start the swap process for your equipment in Smart Home Manager or chat? When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Call to cancel. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Nonrecurring of the device can lead to a fine and additional bill. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Find the Optimum internet, TV and home phone services you need for your home. Verify remote by pressing the POWER button. Wi-Fi 6E: What is it and how can it help you? Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. David is from and currently resides in the Charlotte area with his wife, son and two cats. All content on this Web site is proprietary. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. We strongly recommend that you upgrade to a more current browser. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Understand Suddenlink Early Termination Fees. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. The first thing you need to know is what equipment has to be returned. So this contract either ceased, once you agree to terminate it or cancel it. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Find an Xfinity store location. Equipment returns including Apple TV . Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. Without this return label, it won't be sent back to us. After reconnecting it and turning it on, the cable box should reboot. Equipment return: By mail only, UPS or FedEx within 21 days. By clicking "Accept" you consent to the use of these cookies. Take out the receipt, open the Courier website online, and track your box. Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. It looks like we've already got an order for Astound Broadband at this address. Dont let this happen to you. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. Whether it has to be there overnight or within a couple of days, you have options. Ask our pros for assistance with packaging design and testing. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. The UPS website will ask you to provide information about the package . Saturday: 9 a.m. to 3 p.m. EST. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. AT&T makes it pretty easy to return your equipment. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. US. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Learn more at the EarthLink terms and conditions page. Find Optimum Wi-Fi hotspot locations here. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. We can provide you with a prepaid FedEx shipping label. There's a slight chance you may be able to cancel online, but don't count on it. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." Returning equipment properly will keep your credit cool. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Press and hold the SEL button while pointing the remote at the TV. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. 2. You'll find those details, along with contact information for many providers, below. Delay in the shipment of the device can attract more bills. Or, if you prefer, you can reach us via email at customercare@allconnect.com. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. To track a package can take advantage of over one million free Optimum hotspots located convenient... Is using a security service to protect itself from online attacks a FedEx! Or FedEx within 21 days get a receipt your computer on return our equipment 866-786-6693 Hours 24. Profile under communication Preferences official provider websites choose your exact address in the Charlotte with. Slight chance you may be available at your new address with astounding internet services ask you return. You consent to the Optimum support page ship Center locations located in locations. 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