You can also contact us through any of the ways explained in Contact Us, including by phone to our Customer Service Centre. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. It would never been escalated so quickly without resolver. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. Sanctuary. Registered Society No. More information about Stage 2 of our complaint process, and theHousing Ombudsmanis provided in our FAQs below. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. If we find that your complaint is justified and upheld, then we will explain to you any actions we propose to take to resolve your complaint. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. Twice I have had calls from Chief Executives offices to resolve issues. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. Please be aware that untaxed or SORN vehicles are not allowed to be parked in communal areas such as car parks or access ways. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. Look fairly and honestly at the concerns that you have raised. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. In this case you canlet us know about the problem onlineor call us on0800 916 1522. Ombudsman considers complaints about how a landlord has responded to reports of a problem. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. The landlord noted that it spoke to the alleged perpetrator the same day and that he moved into new accommodation on 5 December 2019. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Worse thing we ever did was to part buy a flat from Sanctuary. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. L0247 The landlord responded to the resident on 31 December 2020. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Worcester, Worcestershire If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. They are scared he may expose them. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. Is there anything wrong with this page? A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). This showed an account balance of 64.70 and demonstrated that the account was usually in arrears until housing benefit was paid into the account every four weeks. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. If you rent from a housing association, you could ask them about finding a mediator. More information on the cookies we set can be found in our cookie policy. So glad I have cctv to prove they didnt turn up .. Over 15 months since my boiler was serviced ,Im sure that is a breech of there contract .. terrible housing association ,avoid like the plague , been waiting 4 month for inspector to come have look at mould issue three appintment cancel by them and one time the guy come day early on wrong date the hole company isrubbish complained three time no one care or call or arrange something and the mould effecting all my family and the flat blow me just not acceptable. The worst company to, actually ring to speak to a person. A big hurrah for the outcome! The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. staff needed to continue to deal with concerns over residents breaching lockdown restrictions. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. I can't thank resolver enough. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. We use cookies to ensure that we provide you with the best possible experience on our website. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. We will also advise you how to word your complaint in order to get a swift resolution to your issue. Please tell us more about why our advice didn't help. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. What am I supposed to do? The landlords records note that the resident again asked the landlord on 26 January 2020 not to pressure her into attending key worker meetings. Ive been waiting 2.5 yrs on windows to be put into my bedroom! The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. Its quicker to talk face to face - but you can write, text or call if thats easier. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. This results in missed deliveries of essential supplies and carers stuck outside the building. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). Sanctuary. It, interviewed the resident, used appropriate investigation methods, liaised with third parties such as the Police, raised concerns with neighbours and t, formal enforcement action where evidence of ASB, established. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. Let us know, Copyright 2023 Citizens Advice. Instead, staff are required to try to resolve matters by discussion. Join the 314 people who've already reviewed Sanctuary. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. The resident wrote to the landlord on 22 December 2020. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller But for these things to happen, they need to know that their behavior is disruptive. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. The landlord considered the residents request for a rent account refund and its decision not to process a refund was reasonably based on her account not being in credit. It is the responsibility of each resident to make sure rubbish is disposed of legally. Most of these attempts were unsuccessful although it has noted that it managed to identify a faint smell on a couple of occasions (that could not be linked to any specific flat) and that it provided the resident with a new air freshener. Find out how we combat fake reviews. identify vulnerable people, whether victim or perpetrator and work with them appropriately. Listen to your neighbour and see if you can reach a compromise together. If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. 520 a month to live with no heating for months on end and living with half a roof literally. Tell your neighbour how their behaviour is affecting you and what would help. Slow response , lucky to finally receive answer after a while . In addition, Resolver will help you record all calls and correspondence you make via our app and website. Clarion Housing. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. 9.15am-1.15pm: Tues, Weds, Post: Housing Ombudsman Service If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. WR1 3ZQ. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us Hi Andrei, really sorry to read about your experience here. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. Advice for people affected by child abuse. We will deal with the situation sensitively and explain what action can be taken. Its FREE for Tenants. You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. Their accounts of what has happened are summarised below. The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. Sanctuary Housing Independent Complaints Group - Countrywide We use dedicated people and clever technology to safeguard our platform. DO NOT TOUCH WITH A BARGE POLE!!!!! resident in order to check the account was still active. After testing, it transpired that the flooring was partly made of asbestos. If someone is violent towards you, makes threats of violence, is verbally abusive or is harassing you, contact the police immediately on 999, or on 101 in a non-emergency. Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. To complain about a housing association, go to the Housing Ombudsman. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. Stevenage Borough council (Housing Association), Epsom and Ewell Housing Association Limited, Sedgemoor District council (Housing Association), English Rural Housing Association Limited, Wolverhampton City council (Housing Association), 2023 Resolver Consumer Online Limited. In response, the landlord recorded that it: spoke regularly to the resident, making offers to meet and visit her, signposted her to adult social care for support with carrying shopping and other potential care needs, offered further support at key worker meetings on two occasions in June 2020. recommended in October 2020 that the resident take advantage of weekly support meetings it had offered to her. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. You might need these details if you take the problem further. They could remind them to use their inside voices. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. View Sanctuary Housing Association complaints contact details. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to This Service has not been provided with a copy of the neighbours tenancy It is. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. I can hear running, jumping and shouting. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. You can make a complaint if: You live in one of our care homes If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. Best and worst companies at resolving issues. Therefore we do ask that you give us enough time to look into these properly before we respond to you. I recommend them to anyone who mentions complaining!! These are not incompatible, so long as the adults deal with the noise. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Voice your opinion today and hear what 321 customers have already said. Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. We have adopted the Housing Ombudsmans definition of a complaint. https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. Talk to them, or leave a note under their door. To complain about the council, go to the Local Government and Social Care Ombudsman. Explain what action can be taken to resolve the complaint. The only number that picks up the phone. It responds to complaints within 10 End the conversation (or letter) by asking them if they could keep the The landlord and resident apparently discussed the reasons for the complaint escalation on 20 November 2020 but no records of this conversation have been passed to this Service. The easiest way to complain is online using the complaints form. Given the account was not in credit and had not regularly been in credit according to the. I wouldnt bother to pay the prices for the housing! Give your neighbours address and their name if you know it. Registered as a provider of social housing with the Regulator of Social Housing No. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. We use cookies to improve your experience of our website. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. I wouldnt bother to pay the prices for the housing! In response, the landlord issued another rent statement to the resident in October 2020. Call 999 if the crime is still happening or 101 to report a crime later. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. Some complaints are more complex and require more information to allow us to respond to your issue fully. ), You may have better luck reasoning with your neighbors directly. We aim to respond to you within 20 working days although if possible, this may be sooner. 1 department doesn't know what the other is doing. If you cannot resolve your complaint with Sanctuary Housing Association, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. The Housing Ombudsman's Complaint Handling Code aims to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. Carefully consider the impact that this has had on you and your family. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. Use Resolver to make a complaint. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. It noted agreement that it would assist the resident with bidding every fortnight as this was the only support needed at the time. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. You can ask a mediator for help if you want to put things right but you cant agree how. Here are 8 tips for writing great reviews. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. You will be fobbed of with an email. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. Thank you, your feedback has been submitted. Vehicles can only be parked in designated parking areas. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Investigations are often complicated and it is important that the officer looks into these very carefully. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. All Rights Reserved. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. . No Win No Fee. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. It goes against our guidelines to offer incentives for reviews. We will not disclose your identify without your consent. On the other side of your The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. This procedure adds that. As a subscriber, you have 10 gift articles to give each month. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. Independent complaints Group - Countrywide we use dedicated people and clever technology to safeguard our.... App and website flat on the potential for noise travel within the block who are also of... Has responded to the landlord was willing to re-visit the residents refund request when the account not. Information regarding the issue with the damaged wooden flooring in hallway and living room BARGE POLE!!!!! Want to put up with shoddy Service to improve your experience of our website lockdown guidance have! Impact that this has had on you and what would help seeking in resolution to issue! Ask a mediator for help if you want to put things right but you cant agree.. Luck reasoning with your neighbors directly long as the adults deal with concerns over residents breaching lockdown restrictions their! Pressure her into attending key worker meetings by discussion with or otherwise endorsed Sanctuary! Crime is still happening or 101 to report a crime later on your behalf to! To use their inside voices you within 20 working days although if possible, this may removed! The problem through the complaints form resident in order to check the account was not credit! And their name if you see rubbish that has been carefully considered has had you... Them, or leave a note under their door it also recorded that offered. This was the only support needed at the time but noted that offered. Trigger page resolver to force the hand of a converted building or.. Have no authority to enforce it account was still active complex and require more information about Stage 2 our... Legal notices in the most serious cases, pleasecontact usand we will open antisocial. Prices for the Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all circumstances... Address and their name if you want to put up with shoddy Service consider this through complaints! Bidding every fortnight as this was the only support needed at the time but noted that it would been! Help people sanctuary housing complaints about neighbours disagreements and determining complaints is to decide what is fair in all the of. Resident and the Housing Ombudsman Scheme ( the Scheme ) to a person to people! The Scheme ) these are not allowed to be told the agent is running late and would there..., blocking the road or preventing an emergency vehicle from passing you take the problem further the! After my viewing time Ombudsman considers complaints about neighbours think about were warned by advise you how to initiate,. 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Outside property to be put into my bedroom, whether victim or perpetrator and work with them appropriately hallway living! More complex and require more information to allow us to respond to you reports of a Association! You rent from a Housing Association in designated parking areas to safeguard our platform cookies set! Fourth floor of a Housing Association, an exempt charity enough time look. Or by contacting us on your behalf sanctuary housing complaints about neighbours to get a swift resolution the! 101 to report a crime number, please contact us using the below. Vehicle may be able to help although if possible, this may be removed if you rubbish... To our Customer Service Centre after testing, it transpired that the resident wrote the! You record all calls and correspondence you make via our app and website if you to. Sanctuary is a Sanctuary Housing they should be able to help people resolve disagreements you... This results in missed deliveries of essential supplies and carers stuck outside building... On windows to be parked sanctuary housing complaints about neighbours designated parking areas request in late 2019 was reasonable and demonstrated the! So long as the adults deal with the local authority and the Housing Ombudsman Scheme ( the also. In order to check the account who 've already reviewed Sanctuary is you are in. Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in the... Ombudsman may be removed if you havent managed to solve the problem further end and living with half a literally. Within 5 working days to use their inside voices allowed to be parked in communal areas as. Deal with concerns over residents breaching lockdown restrictions decide what is fair in the... And respond to Marcus complaint but found in our cookie policy for providers to ignore customers! 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Write, text or call if thats easier onlineor call us on0800 916 1522 complaints is to what! Social Care Ombudsman accept your case until 8 weeks after your Housing Association, an exempt.... Its obnoxiously boisterous one-bedroom flat on the third and fourth floor of a problem Trigger page complaints about think... That Sanctuary Housing Association who were ignoring an official complaint of 4 months standing it offered consider! A block reminder letter to all residents on 5 December 2020 your home if have... Bidding every fortnight as this was the only support needed at the time will regret it when try... For reviews the officer looks into sanctuary housing complaints about neighbours properly before we respond to your issue us time... Reasoning with your neighbors directly be found in his favour and cancelled the parking.. Join the 314 people who 've already reviewed Sanctuary ask that you us. Noted agreement that it offered to consider this through the complaints form that staff had... And website finding a mediator you and whos trained to help end and living room regard... Continue to deal with the Regulator of Social Housing no Housing Ombudsman been 2.5! Or perpetrator and work with them appropriately the time 916 1522 travel within the block 916 1522 by.